Account Settings

Configure your account preferences, security settings, and personal information.

Accessing Account Settings

Navigate to: Profile Menu (top-right) > Account Settings

Profile Information

Basic Details

Personal Information:

• Full name
• Email address
• Phone number
• Profile photo
• Display preferences

Updating Profile:

1. Click "Edit Profile"
2. Modify fields
3. Upload photo (optional)
4. Click "Save Changes"

Contact Preferences

Communication Settings:

• Preferred email
• Phone for SMS (if enabled)
• Language preference
• Time zone
• Date/time format

Security Settings

Password Management

Change Password:

1. Go to Security tab
2. Click "Change Password"
3. Enter current password
4. Enter new password (min 8 characters)
5. Confirm new password
6. Save changes

Password Requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one number
• Special characters recommended
• Cannot match email

Two-Factor Authentication (2FA)

Enable 2FA:

1. Go to Security > Two-Factor Authentication
2. Click "Enable 2FA"
3. Choose method:
   • Authenticator app (recommended)
   • SMS text message
   • Email codes
4. Follow setup instructions
5. Save backup codes

Using 2FA:

• Enter password as usual
• Enter 6-digit code from authenticator
• Option to "Trust this device" for 30 days

See MFA Documentation for detailed setup guide.

Active Sessions

View and manage active login sessions:

Session Information:

• Device type
• Browser
• Location (approximate)
• Last activity
• IP address

Actions:

• Sign out session: Remotely log out
• Sign out all: Log out everywhere except current
• View session history

Login History

Review past login attempts:

• Successful logins
• Failed attempts
• Location and device
• Date and time

Notification Settings

Email Notifications

Configure which emails you receive:

Reservation Notifications:

• ✓ New reservation received
• ✓ Reservation confirmed
• ✓ Reservation cancelled
• ✓ No-show occurred
• ✓ Special requests submitted

Review Notifications:

• ✓ New review received
• ✓ Customer responded to your reply
• ✓ Review requires moderation
• □ Daily review summary

Operational Notifications:

• ✓ Staff member action required
• ✓ System alerts
• ✓ Capacity warnings
• ✓ Integration issues

Marketing & Updates:

• □ Platform updates and new features
• □ Tips and best practices
• □ Special offers
• □ Newsletter

Push Notifications

For mobile app users:

Types:

• New reservations (real-time)
• Upcoming arrivals (customizable timing)
• Special requests
• Reviews
• System alerts

Do Not Disturb:

• Set quiet hours (e.g., 11pm-7am)
• Weekend mode
• Vacation mode

SMS Notifications

If SMS enabled:

SMS Alerts For:

• Critical issues only
• Emergency closures
• High-priority reservations
• VIP customer bookings

Notification Digest

Choose digest frequency:

• Real-time (as they happen)
• Hourly summary
• Daily digest (8am)
• Weekly summary (Monday)
• Never

Display Preferences

Interface Customization

Theme:

• Light mode
• Dark mode
• Auto (follow system)

Layout:

• Comfortable (default spacing)
• Compact (more on screen)
• Spacious (larger elements)

Dashboard Defaults:

• Default view (day/week/month)
• Default venue (if multi-venue)
• Visible widgets
• Metric preferences

Language & Region

Language:

• English (UK)
• English (US)
• Additional languages (if available)

Regional Settings:

• Time zone (e.g., Europe/London)
• Date format (DD/MM/YYYY or MM/DD/YYYY)
• Time format (12-hour or 24-hour)
• Currency display

Accessibility

Accessibility Options:

• High contrast mode
• Larger text
• Reduced motion
• Screen reader optimization
• Keyboard navigation hints

Privacy Settings

Data Sharing

Control your data:

• Share usage analytics (helps improve platform)
• Marketing communications
• Third-party integrations
• Public profile visibility

Export Your Data

Request data export:

1. Go to Privacy > Export Data
2. Select data to include:
   • Profile information
   • Venue details
   • Reservation history
   • Reviews and ratings
   • Analytics data
3. Click "Request Export"
4. Receive email with download link (within 30 days)

Delete Account

Account Deletion:

1. Go to Privacy > Delete Account
2. Review consequences:
   • Venues will be deactivated
   • Data will be permanently deleted
   • Active reservations will be cancelled
   • Subscriptions will be cancelled
3. Confirm with password
4. Account deleted within 30 days

Billing & Subscription

Quick access to billing:

View:

• Active licences
• Payment methods
• Billing history
• Subscription status

Actions:

• Update payment method
• Purchase additional licences
• View invoices
• Manage subscriptions

Integration Settings

Connected Accounts

Third-Party Connections:

• Google (for calendar sync)
• Stripe (payment processing)
• Email service provider
• SMS provider
• Accounting software

Manage Connections:

• View connection status
• Reconnect if expired
• Disconnect/revoke access
• Configure permissions

API Keys

If using API:

Manage API Keys:

1. Go to Integrations > API Keys
2. View existing keys
3. Create new key
4. Revoke keys
5. Set permissions

See API Management documentation.

Roles & Permissions

For venue staff members:

Your Role:

• View your current role
• See granted permissions
• Understand access levels

Permission Types:

• View reservations
• Confirm bookings
• Cancel bookings
• View customer contact
• Manage staff
• Edit venue details
• Access analytics
• Manage billing (owners only)

Mobile App Settings

App Preferences

Mobile-Specific:

• Push notification sound
• Badge notifications
• Offline mode
• Cache management
• Automatic updates

Device Management

Registered Devices:

• View logged-in devices
• Device nicknames
• Last sync time
• Remove device

Support & Help

Contact Preferences

How We Contact You:

• Preferred contact method
• Emergency contact
• Support hours preference
• Language for support

Feedback & Feature Requests

Provide Feedback:

• Submit feature request
• Report bug
• Suggest improvement
• Share success story

Access from Help menu or Account Settings.

Advanced Settings

Developer Options

For technical users:

Debug Information:

• Account ID
• API version
• System information
• Console logs

Experimental Features:

• Beta feature access
• Early adopter program
• Test new functionality

Best Practices

Security Recommendations

✓ Do:

• Enable two-factor authentication
• Use strong, unique password
• Review active sessions regularly
• Keep contact information current
• Sign out on shared devices

✗ Don't:

• Share your password
• Use same password elsewhere
• Ignore suspicious login alerts
• Leave devices logged in
• Disable security features

Notification Management

Optimize notifications:

• Enable critical alerts only if busy
• Use digests during busy periods
• Configure quiet hours
• Customize per device type

Regular Maintenance

Monthly Tasks:

• Review security settings
• Check active sessions
• Update preferences
• Verify contact information
• Review connected integrations

Troubleshooting

Can't Access Account

Try:

• Password reset via email
• Check email spam folder
• Verify correct email address
• Clear browser cache
• Contact support

Not Receiving Notifications

Check:

• Notification settings enabled
• Email address correct
• Check spam/junk folder
• Verify email service working
• Review email filters

Settings Not Saving

Possible causes:

• Browser cookies disabled
• Browser extensions interfering
• Network connectivity issues
• Session expired
• Try different browser

Two-Factor Authentication Issues

If locked out:

• Use backup codes
• Try alternative 2FA method
• Contact support with ID verification
• Account recovery process

Related Documentation

• MFA Setup - Detailed multi-factor authentication guide
• Security - Venue and system security
• Notifications - Advanced notification configuration
• API Management - API key and integration management

Need Help?

Contact support:

• Email: [email protected]
• WhatsApp: https://wa.me/message/GPBDMIVKYIELE1

Our team can help with account access, security concerns, and configuration questions.