Reports & Insights
Create custom reports, schedule analytics deliveries, and use AI-powered recommendations to improve performance.
Review & Reputation Analytics
Rating Trends
Overall Rating
- Average rating over time
- Rating distribution (5-star to 1-star)
- Trend direction
- Goal tracking
Rating Categories
- Food quality
- Service
- Atmosphere
- Value for money
- Individual trends
Review Volume
Metrics:
- Total reviews
- Reviews per month
- Review rate (per booking)
- Growth trend
Sentiment Analysis
Overall Sentiment
- Positive mentions
- Negative mentions
- Neutral feedback
- Sentiment score
Common Themes
- Top positive keywords
- Top negative keywords
- Trending topics
- Staff mentions
Response Performance
Track venue response:
- Response rate
- Average response time
- Response effectiveness
- Customer engagement
Staff & Operations Analytics
Staff Performance
By Staff Member
- Reservations handled
- Customer ratings
- No-show rate
- Cancellation rate
Shift Analysis
- Bookings by shift
- Revenue by shift
- Staff scheduling efficiency
- Optimal staffing levels
Operational Efficiency
Service Metrics
- Average seating time
- Table turnover rate
- Booking confirmation time
- Customer wait times
Order Accuracy
- Special request fulfillment
- Dietary requirement compliance
- Table assignment accuracy
Marketing Analytics
Campaign Performance
Track marketing initiatives:
- Bookings from campaigns
- Source tracking
- ROI calculation
- Campaign comparison
Key Metrics:
- Campaign bookings
- Campaign revenue
- Cost per acquisition
- Return on investment
Promotional Analysis
For promotions and offers:
- Redemption rate
- New customer acquisition
- Revenue impact
- Customer retention effect
Questions To Answer:
- Which promotions drive bookings?
- Do promotions attract repeat customers?
- What's the revenue impact?
- Which channels work best?
Referral Tracking
If using referrals:
- Referral sources
- Conversion rate
- Top referrers
- Referral revenue
Competitive Insights
Market Position
(If enabled):
- Your rating vs. market average
- Review volume comparison
- Booking trends vs. competitors
- Market share indicators
Benchmarking
Compare against:
- Similar venues
- Same cuisine type
- Geographic area
- Venue type
Use Insights:
- Identify competitive advantages
- Find improvement opportunities
- Set realistic goals
- Differentiate your offering
Custom Reports
Report Builder
Create custom reports:
- Click "Create Report"
- Select metrics to include
- Choose visualization types
- Set filters and parameters
- Schedule or run immediately
Report Components:
- Key metrics cards
- Charts and graphs
- Data tables
- Trend indicators
- Comparisons
Scheduled Reports
Automate reporting:
- Daily summary
- Weekly performance
- Monthly overview
- Quarterly business review
Delivery Options:
- Email (PDF or Excel)
- Dashboard notification
- API webhook
- File export
Scheduling Options:
- Frequency (daily, weekly, monthly)
- Delivery time
- Recipients
- Format preferences
Report Templates
Pre-built reports:
- Daily Operations: Day's performance summary
- Weekly Overview: 7-day trends and highlights
- Monthly Business Review: Comprehensive month analysis
- Customer Insights: Deep-dive into customer behavior
- Financial Summary: Revenue and projections
- Staff Performance: Team metrics and rankings
Customization:
- Modify existing templates
- Save custom templates
- Share templates across venues
- Brand with your logo
Exporting Data
Export Options
Export analytics data:
Formats:
- CSV (Excel-compatible)
- PDF (presentation-ready)
- JSON (developer/API use)
- Google Sheets integration
Scope:
- Current view
- Custom date range
- All data
- Filtered subset
Data Integration
Connect analytics to:
- Accounting software
- Business intelligence tools
- Spreadsheet applications
- Custom dashboards
Use Cases:
- Financial reporting
- Tax preparation
- Advanced analysis
- Executive presentations
Insights & Recommendations
AI-Powered Insights
System analyzes data to provide:
- Opportunity identification
- Problem detection
- Best practice suggestions
- Optimization recommendations
Examples:
- "Thursday dinner is underutilized - consider promotion"
- "No-show rate up 15% - review reminder timing"
- "Large party bookings increasing - add more large tables"
Action Items
Suggested actions:
- Priority level (low, medium, high)
- Expected impact
- Implementation difficulty
- Success metrics
Acting On Insights:
- Review daily recommendations
- Prioritize high-impact items
- Track implementation
- Measure results
Performance Predictions
AI predicts:
- Future booking volume
- Expected revenue
- Potential issues
- Growth opportunities
Review insights daily to catch opportunities and address issues early.
Dashboard Customization
Widget Management
Customize your analytics view:
- Add/remove widgets
- Resize and reposition
- Choose visualizations
- Set default views
Saved Views
Create multiple dashboard views:
- Operations view: Daily operational metrics
- Executive view: High-level performance
- Marketing view: Campaign and growth metrics
- Financial view: Revenue and forecasting
Benefits:
- Quick access to relevant data
- Role-specific dashboards
- Different time periods
- Comparison views
Data Refresh & Updates
Real-Time Data
Some metrics update in real-time:
- Current day bookings
- Active reservations
- Cancellations today
- Review submissions
Batch Processing
Other metrics update:
- Hourly (most analytics)
- Daily (complex calculations)
- Weekly (trend analysis)
- Monthly (aggregations)
Next Steps
- Explore analytics overview for dashboard basics
- Review reservation and capacity analytics
- Analyze revenue and customer performance
Need Help?
If you have questions about reports or insights, contact our support team at [email protected] or via WhatsApp.