Analytics Overview

Learn how to access and navigate your analytics dashboard to track venue performance.

Overview

The analytics dashboard provides insights into:

• Reservation trends and patterns
• Revenue and capacity utilization
• Customer behavior and demographics
• Staff performance
• Peak times and seasonality
• No-show rates and cancellations

Accessing Analytics

Navigate to: Venue Management > All Venues > Analytics

Dashboard Overview

Key Metrics

Top-line metrics displayed:

Reservations

• Total Bookings: All reservations in period
• Confirmed: Successfully confirmed bookings
• Completed: Finished dining experiences
• Cancelled: Customer or venue cancellations
• No-Shows: Guests who didn't arrive

Revenue Indicators

• Est. Revenue: Based on average spend per cover
• Revenue Growth: Compared to previous period
• Average Party Size: Mean guests per reservation
• Table Utilization: Percentage of capacity filled

Performance

• Average Rating: Overall customer rating
• Review Count: Total reviews received
• Response Rate: Percentage of reviews responded to
• Customer Retention: Returning customer percentage

Date Range Selector

Choose analysis period:

• Today
• Yesterday
• Last 7 days
• Last 30 days
• Last 90 days
• This month
• Last month
• This year
• Custom date range

Comparison Mode

Compare periods:

• vs. Previous period
• vs. Same period last year
• vs. Custom period

Shows:

• Absolute change
• Percentage change
• Trend indicators (↑↓)

Alerts & Notifications

Performance Alerts

Set alerts for:

• Low capacity utilization
• High no-show rate
• Rating drops
• Unusual cancellation patterns
• Revenue targets

Threshold Monitoring

Configure thresholds:

• Minimum acceptable rating
• Maximum no-show rate
• Target utilization percentage
• Revenue goals

Mobile Analytics

Access on mobile devices:

• Key metrics at a glance
• Responsive charts
• Push notifications for alerts
• Quick reports

Multi-Venue Analytics

For multiple venues:

Consolidated View

Compare all venues:

• Side-by-side metrics
• Performance ranking
• Best practices from top performers
• Venue-specific insights

Portfolio Performance

Aggregate metrics:

• Total bookings across venues
• Combined revenue
• Average rating
• Overall utilization

Cross-Venue Insights

Identify:

• Top performing venues
• Underperforming locations
• Transferable strategies
• Resource allocation opportunities

Best Practices

Regular Review

Recommended schedule:

• Daily: Check key metrics and today's performance
• Weekly: Review trends and adjust operations
• Monthly: Deep analysis and strategy planning
• Quarterly: Long-term trends and goal assessment

Key Questions to Ask

Operations:

• Are we utilizing full capacity?
• What are our peak and off-peak patterns?
• Where can we improve efficiency?

Customer:

• Who are our best customers?
• What drives repeat visits?
• Why are customers not returning?

Financial:

• Are we hitting revenue targets?
• What's our average transaction value trend?
• Where can we increase revenue?

Reputation:

• Is our rating improving or declining?
• What do customers love/dislike?
• Are we responding effectively to feedback?

Data-Driven Decision Making

Use analytics to:

• Set realistic goals
• Test hypotheses
• Measure initiative success
• Allocate resources effectively
• Optimize pricing
• Improve operations

Troubleshooting

Data Not Loading

Check:

• Internet connection
• Date range selection (not too broad)
• Venue selection (if multi-venue)
• Browser cache (clear and refresh)

Metrics Seem Incorrect

Verify:

• Time zone settings
• Date range selected
• Filters applied
• Revenue assumptions (in settings)

Missing Data

Possible causes:

• Recent system setup
• Data still processing
• Insufficient booking history
• Specific filters excluding data

Next Steps

• Explore reservation and capacity analytics
• Review revenue and customer analytics
• Learn about reporting and insights

Need Help?

If you have questions about analytics, contact our support team at [email protected] or via WhatsApp.