Reviews Overview
Understanding how the review system works and how to access customer feedback.
Overview
The review system allows customers to share their dining experiences and helps venues:
- Build trust with potential customers
- Receive valuable feedback
- Improve service quality
- Increase visibility in search results
How Reviews Work
Review Collection Process
- Booking Completion: Guest finishes their meal, reservation is marked complete
- Review Request: Automatic email sent (configurable timing)
- Customer Submits: Guest rates experience and writes review
- Moderation: Review appears pending approval (if enabled)
- Published: Review goes live on venue page
- Response: Venue can respond to review
Rating System
Customers rate on 5-star scale for:
- Overall Experience: General satisfaction
- Food Quality: Taste, presentation, temperature
- Service: Staff friendliness and attentiveness
- Atmosphere: Ambiance and cleanliness
- Value for Money: Price vs. quality
Viewing Reviews
Access Reviews
Navigate to: Venue Management > All Venues > Reviews
Review Dashboard
Overview includes:
- Average Rating: Overall venue rating (1-5 stars)
- Total Reviews: Number of reviews received
- Rating Distribution: Breakdown by star rating
- Recent Reviews: Latest customer feedback
- Pending Reviews: Awaiting moderation
- Response Rate: Percentage of reviews with venue response
Managing Reviews
Review Details
Each review shows:
- Customer name (or anonymous if preferred)
- Star ratings for each category
- Written review text
- Photos (if customer uploaded)
- Date of visit
- Verification badge (confirmed diner)
- Response status
Filtering Reviews
Filter by:
- Rating: All, 5-star, 4-star, 3-star, 2-star, 1-star
- Status: Published, Pending, Flagged, Hidden
- Date Range: Last week, month, year, custom
- Has Response: Responded or not responded
- Verified: Confirmed diners only
Sorting Options
Sort reviews by:
- Newest first
- Oldest first
- Highest rated
- Lowest rated
- Most helpful (customer votes)
Multi-Venue Review Management
If managing multiple venues:
Consolidated Dashboard
View all venues:
- Combined rating average
- Total reviews across venues
- Venue comparison
- Best and worst performers
Venue-Specific Views
Switch between venues:
- Individual venue ratings
- Separate response streams
- Venue-specific trends
Next Steps
- Learn how to respond to reviews
- Configure review moderation
- Set up automated review requests
- Track performance with review analytics
Need Help?
If you have questions about the review system, contact our support team at [email protected] or via WhatsApp.