Customer Features & Account
Learn about the features customers interact with and how they manage their accounts.
Features Customers See
Search & Filters
Filter Options:
- Location (map view)
- Cuisine type
- Price range ($-$$$$)
- Dietary options
- Features (outdoor seating, parking, etc.)
- Accessibility
- Party size accommodations
- Date/time availability
Sort By:
- Relevance
- Distance
- Rating (high to low)
- Price (low to high)
- Newest venues
- Most reviewed
Venue Features Display
Prominently Shown:
- WiFi available
- Parking options
- Wheelchair accessible
- Outdoor seating
- Child-friendly
- Pet-friendly
- Private dining
- Special diets catered for
Make sure your venue features are up to date to appear in relevant customer searches.
Reviews & Ratings
Customers Can:
- Read all reviews
- Sort by rating/date
- Filter verified diners
- See your responses
- View photos from diners
- Rate helpfulness of reviews
Search Reviews:
- Keyword search
- Find specific mentions
- Filter by rating
- Sort by recency
Photo Gallery
Browse Photos:
- Interior and exterior
- Food and drink
- Atmosphere
- Staff and service
- Special events
- Customer photos (if enabled)
Gallery Features:
- Swipe through images
- Zoom/expand view
- Photo categories
- Share individual photos
Map & Directions
Location Features:
- Interactive map
- Get directions (Google Maps/Apple Maps)
- Street view option
- Nearby parking
- Public transport info
- Walking/driving time
Customer Account Features
Registration Benefits
Why Customers Create Accounts:
- Faster booking (saved details)
- Manage all reservations
- Loyalty points (if enabled)
- Save favorite venues
- Review venues
- Special offers
- Booking history
Profile Management
Customers Can Save:
- Personal details
- Dietary preferences
- Accessibility needs
- Payment methods
- Delivery addresses (for future features)
- Communication preferences
Profile Benefits:
- Pre-filled booking forms
- Personalized recommendations
- Faster checkout
- Saved favorites
- Review history
Booking History
View Past Reservations:
- Date and venue
- Party size
- Total spent (if tracked)
- Reviews left
- Rebook option
- Download receipts
Use Cases:
- Track dining experiences
- Rebook favorite experiences
- Review past visits
- Export for expense tracking
Favorite Venues
Save Favorites:
- Quick access to preferred venues
- Notifications of special offers
- New menu items
- Availability alerts for fully booked dates
Benefits For You:
- Identify loyal customers
- Target marketing
- Priority booking opportunities
- Relationship building
Reviews Management
Customers Can:
- Leave reviews after dining
- Edit reviews (within 7 days)
- Add photos to reviews
- Respond to venue replies
- Track review helpfulness votes
Waitlist Experience
Joining Waitlist
When Venue Fully Booked:
- Waitlist Offer: "No availability? Join our waitlist!"
- Enter Details: Date, time, party size, contact
- Position Shown: "You're #5 on the waitlist"
- Notification Method: Email/SMS preference
Waitlist Notifications
When Spot Opens:
- Immediate notification
- 24-hour booking window
- Direct booking link
- Priority access
Status Updates:
- Position changes
- Estimated wait time
- Alternative suggestions
Waitlist Management
Customers can:
- View waitlist position
- Update contact preferences
- Remove from waitlist
- Accept or decline slot offers
Effective waitlist management helps recover revenue from cancellations and no-shows.
Mobile Experience
Mobile Website
Optimized For:
- Touch navigation
- Quick scrolling
- Fast loading
- Easy form filling
- Click-to-call buttons
- Location services
Mobile Features:
- One-tap calling
- GPS directions
- Quick booking
- Gesture navigation
- Saved payment methods
- Biometric login
Mobile App
App Features:
- Push notifications
- Faster performance
- Offline booking history
- Location-based recommendations
- QR code scanner
- Digital loyalty cards
Benefits:
- Better engagement
- Higher conversion
- More repeat bookings
- Easier communication
Loyalty & Rewards
Points System
If Enabled:
- Earn points per visit
- Points for reviews
- Referral bonuses
- Birthday rewards
- VIP tiers
Redemption
Customers can:
- View point balance
- See available rewards
- Redeem for benefits
- Track tier status
- View expiry dates
Notifications & Preferences
Communication Channels
Customers Choose:
- Email notifications
- SMS/text messages
- Push notifications (app)
- Frequency preferences
- Marketing opt-in/out
Notification Types
What Customers Receive:
- Booking confirmations
- Reminders
- Cancellation confirmations
- Review requests
- Special offers
- Waitlist updates
- Loyalty rewards
Managing Preferences
Customers control:
- Which notifications to receive
- Delivery method
- Frequency
- Unsubscribe from marketing
Social Features
Sharing
Customers can share:
- Venue pages
- Booking confirmations
- Reviews
- Photos
- Special offers
Social Platforms:
- Twitter/X
Social Login
Quick Registration:
- Sign up with Google
- Sign up with Facebook
- Sign up with Apple
Benefits:
- Faster onboarding
- No password needed
- Pre-filled profile data
Accessibility Features
For Customers With Disabilities
Platform Features:
- Screen reader compatible
- Keyboard navigation
- High contrast mode
- Text resizing
- Alt text for images
- ARIA labels
Venue Accessibility Info
Customers Can See:
- Wheelchair access
- Accessible parking
- Accessible restrooms
- Hearing loop
- Service animal friendly
- Braille menus available
Next Steps
- Understand the customer booking journey
- Learn about customer communication and support
- Configure your venue features
Need Help?
If you have questions about customer features, contact our support team at [email protected] or via WhatsApp.