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Multi-Factor Authentication (MFA) ​

Enhance your account security with Multi-Factor Authentication.

What is MFA? ​

Multi-Factor Authentication (MFA) adds an extra layer of security to your account by requiring a verification code in addition to your password when signing in.

Benefits of MFA ​

  • Enhanced Security - Protects against unauthorized access
  • Account Protection - Secures sensitive business data
  • Peace of Mind - Know your account is safe even if your password is compromised
  • Compliance - Meets security best practices for business accounts

Setting Up MFA ​

Step 1: Access Account Settings ​

  1. Sign in to your account
  2. Go to Account Settings
  3. Navigate to the Security section

Profile Settings

Multi-Factor Authentication Settings

Step 2: Enable MFA ​

  1. Click Enable Multi-Factor Authentication
  2. Choose your preferred MFA method:
    • Authenticator App (Recommended)
    • SMS/Text Message
    • Email

Step 3: Configure Your Method ​

  1. Download an authenticator app:
    • Google Authenticator
    • Microsoft Authenticator
    • Authy
    • 1Password
  2. Scan the QR code displayed on screen
  3. Enter the 6-digit code from your app
  4. Save your backup codes in a safe place

Important

Save your backup codes! You'll need them if you lose access to your authenticator device.

Using SMS/Text Message ​

  1. Enter your mobile phone number
  2. Verify the number by entering the code sent to you
  3. Save your backup codes

Using Email ​

  1. Confirm your email address
  2. A verification code will be sent each time you sign in
  3. Save your backup codes

Step 4: Test Your Setup ​

Try signing out and signing back in to ensure MFA is working correctly.

Using MFA at Sign In ​

Once MFA is enabled:

  1. Enter your email and password as usual
  2. You'll be prompted for your verification code
  3. Open your authenticator app (or check SMS/email)
  4. Enter the 6-digit code
  5. Click Verify to continue

TIP

Check "Trust this device" to skip MFA verification for 30 days on trusted devices.

Managing MFA ​

Backup Codes ​

Backup codes are single-use codes that let you sign in if you can't access your MFA device.

  • Store them securely (password manager, printed copy in safe)
  • Each code can only be used once
  • Generate new codes if you've used all of yours

Changing MFA Method ​

  1. Go to Account Settings > Security
  2. Click Change MFA Method
  3. Verify with your current method
  4. Set up the new method

Disabling MFA ​

WARNING

Disabling MFA reduces your account security. Only do this if absolutely necessary.

  1. Go to Account Settings > Security
  2. Click Disable MFA
  3. Verify with your current MFA method
  4. Confirm you want to disable it

Troubleshooting ​

Lost Access to MFA Device ​

If you've lost your phone or authenticator app:

  1. Use a backup code to sign in
  2. Go to Account Settings and change your MFA method
  3. Set up MFA on your new device

Codes Not Working ​

If your codes aren't working:

  • Time Sync Issue - Make sure your device's time is set correctly (use automatic time)
  • Wrong App - Ensure you're using the code from the correct account in your authenticator
  • Expired Code - Wait for a new code to generate (refreshes every 30 seconds)
  • Used Code - Each code can only be used once

No Backup Codes ​

If you don't have backup codes and can't access your MFA device:

  1. Contact support: [email protected]
  2. You'll need to verify your identity
  3. Support will help restore access to your account

Still Having Issues? ​

Contact our support team:

Best Practices ​

  1. Use an Authenticator App - More secure than SMS
  2. Save Backup Codes - Store them in a secure location
  3. Keep Contact Info Updated - Ensure recovery options are current
  4. Don't Share Codes - Never give your MFA codes to anyone
  5. Regular Reviews - Check your security settings periodically

Next Steps ​