Private

Manage private dining and exclusive event bookings.

Overview

Private dining offers premium experiences for special occasions, corporate events, and exclusive gatherings. Manage these high-value bookings separately from regular reservations.

Accessing Private Bookings

Navigate to All Venues > Select your venue > Private

Private Dining Spaces

Defining Private Areas

Set up private spaces:

1. Go to Private Spaces
2. Click Add Private Space
3. Enter space details
4. Set capacity and configuration
5. Upload photos
6. Define availability

Space Types

Private Dining Rooms

• Fully enclosed space
• Separate from main dining
• Exclusive use
• Own entrance (ideal)

Semi-Private Areas

• Sectioned off area
• Partitions or curtains
• Part of main dining room
• Visual separation

Venue Buyout

• Exclusive use of entire venue
• All areas included
• No other customers
• Complete privacy

Space Information

For each space configure:

Capacity

• Minimum guest count
• Maximum capacity
• Seated capacity
• Standing capacity (if applicable)
• Various setup options

Features

• AV equipment
• Private restrooms
• Dedicated entrance
• Climate control
• Decor options
• Music system

Layout Options

• Banquet style
• Boardroom
• U-shape
• Theater style
• Cocktail/standing
• Custom arrangements

Private Booking Process

Inquiry Management

Handle initial inquiries:

1. Customer submits inquiry
2. Review requirements
3. Check availability
4. Send proposal
5. Follow up
6. Confirm booking

Booking Form

Collect detailed information:

Event Details

• Event type (birthday, wedding, corporate, etc.)
• Date and time
• Number of guests
• Duration
• Setup/breakdown time needed

Customer Information

• Name and contact
• Company (if corporate)
• Billing address
• Invoice requirements
• Special requests

Requirements

• Menu preferences
• Dietary restrictions
• Bar package
• AV needs
• Decorations
• Special arrangements

Pricing Structure

Options:

Minimum Spend

• Guarantee minimum revenue
• Food and beverage minimum
• Room hire not charged
• Popular for restaurants

Room Hire Fee

• Fixed rental fee
• Plus food and beverage
• Tiered by space/time
• Common for dedicated spaces

Per-Person Package

• Set price per guest
• Includes food/drink
• Simplified pricing
• Easy for customers to understand

Custom Quotes

• Tailored proposals
• Based on requirements
• Flexible pricing
• For complex events

Deposits & Payments

Deposit Requirements

• Percentage of total (typically 25-50%)
• Non-refundable deposit
• Secures the booking
• Applied to final bill

Payment Schedule

• Deposit upon confirmation
• Partial payment before event
• Final payment after event
• Payment methods accepted

Cancellation Policy

• Notice period required
• Refund terms
• Rescheduling options
• Force majeure clause

Event Planning

Pre-Event Coordination

Work with organizer:

Menu Planning

• Set menu design
• Tasting sessions
• Dietary accommodations
• Beverage pairings
• Special requests

Timeline

• Arrival time
• Service schedule
• Speeches/presentations
• Course timing
• Event end time

Setup Requirements

• Room layout
• Table arrangements
• Decorations
• AV setup
• Signage

Event Day Management

Pre-Service

• Setup and checks
• Staff briefing
• Final walk-through
• Welcome preparation

During Event

• Dedicated staff
• Service coordination
• Guest management
• Problem solving
• Timeline management

Post-Event

• Breakdown
• Final billing
• Guest departure
• Space reset
• Feedback collection

Menu & Packages

Private Dining Menus

Create special menus:

Set Menus

• Multi-course offerings
• Price per person
• Optional upgrades
• Dietary versions

Buffet Options

• Self-service style
• Hot and cold dishes
• Various stations
• Cost-effective for large groups

Canapé Packages

• Standing receptions
• Cocktail events
• Varied selections
• Passed or stationed

Bespoke Menus

• Fully customized
• Work with chef
• Special requirements
• Premium pricing

Beverage Packages

Offer drink options:

House Package

• House wine, beer, soft drinks
• Limited selection
• Budget-friendly
• Typically 2-3 hours

Premium Package

• Premium wines and spirits
• Wider selection
• Higher price point
• Better quality

Bar Tab

• Pre-set amount
• Consumption-based
• Tracking per drink
• Top-up option

Cash Bar

• Guests pay individually
• No minimum guarantee
• Venue runs bar
• Full revenue to venue

Marketing Private Dining

Promotion Strategies

Website

• Dedicated private dining page
• Photo gallery
• Package descriptions
• Inquiry form
• Sample menus

Marketing Materials

• Brochure/PDF
• Sample proposals
• Venue specifications
• Testimonials
• Case studies

Corporate Outreach

• Target local businesses
• Networking events
• Corporate packages
• Meeting room options
• Working lunch menus

Special Occasions

• Birthday packages
• Anniversary celebrations
• Engagement parties
• Baby showers
• Graduation dinners

Pricing Display

Be clear about:

• Starting prices
• What's included
• Minimum spends
• Additional costs
• Customization options
• Booking process

Managing Bookings

Calendar View

Track private bookings:

• Separate private calendar
• Blocks main dining availability
• Shows setup/breakdown time
• Prevents conflicts
• Color-coded by type

Communication

Keep customers informed:

Pre-Event

• Booking confirmation
• Menu confirmations
• Final details request
• Reminder emails
• Day-before confirmation

Post-Event

• Thank you message
• Feedback request
• Final invoice
• Photo sharing (if taken)
• Review request

Documentation

Maintain records:

• Event contracts
• Menu selections
• Floor plans
• Special requests
• Contact information
• Payment history
• Feedback and reviews

Staff Management

Dedicated Staff

Assign experienced team:

• Event coordinator
• Dedicated servers
• Kitchen team briefed
• Bar staff assigned
• Manager oversight

Staff Briefing

Pre-event preparation:

• Guest information
• Menu details
• Timeline
• Special requests
• VIP attendees
• Potential issues
• Emergency procedures

Reporting & Analytics

Performance Metrics

Track private dining:

• Number of Events - Monthly/yearly
• Average Booking Value - Revenue per event
• Conversion Rate - Inquiries to bookings
• Customer Satisfaction - Feedback scores
• Repeat Business - Returning customers
• Cancellation Rate - Cancelled events

Revenue Analysis

Monitor financial performance:

• Revenue per event
• Average spend per guest
• Profit margins
• Most popular packages
• Peak booking periods
• Revenue trends

Best Practices

Excellence in Service

1. Personal Touch - Dedicated coordinator
2. Attention to Detail - Remember preferences
3. Flexibility - Accommodate reasonable requests
4. Communication - Regular updates
5. Follow Through - Deliver on promises

Maximizing Value

1. Upselling - Premium packages, add-ons
2. Smart Scheduling - Multiple events per day
3. Efficiency - Streamlined processes
4. Repeat Business - Build relationships
5. Referrals - Ask for recommendations

Quality Control

1. Consistency - Maintain high standards
2. Training - Well-prepared staff
3. Equipment - Quality AV and facilities
4. Inspections - Regular space checks
5. Feedback - Act on customer input

Troubleshooting

Booking Conflicts

If double-booked:

• Check calendar carefully
• Apologize immediately
• Offer alternatives
• Consider venue buyout
• Compensate appropriately

Customer Complaints

Handle issues professionally:

• Listen actively
• Apologize sincerely
• Resolve quickly
• Follow up after
• Learn and improve

Cancellations

Manage cancellations:

• Follow policy clearly
• Be understanding
• Offer rescheduling
• Process refunds promptly
• Maintain good relationship

Support

Need help with private dining?

• Email: [email protected]
• WhatsApp: WhatsApp Support

Related Pages

• Events - Public event management
• Policy - Venue policies
• View Reservations - Regular bookings

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High-Value Revenue

Private dining typically generates significantly higher revenue per booking than regular reservations. Invest in this service for maximum returns.