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Reports ​

Generate detailed analytics and business intelligence reports.

Overview ​

Reports provide comprehensive analytics on bookings, revenue, customers, and operations. Generate standard reports or create custom reports to gain insights and make data-driven decisions.

Accessing Reports ​

Navigate to Venue Operations > Reports

Reports Dashboard

Reports Analytics

Reports Charts

Reports Data

Report Dashboard ​

Quick Stats ​

At-a-glance metrics:

Today's Overview

  • Total bookings
  • Confirmed covers
  • Current occupancy
  • Expected revenue
  • Cancellations
  • No-shows

This Week

  • Week-to-date bookings
  • Revenue trend
  • Average party size
  • Booking sources
  • Comparison to last week

This Month

  • Monthly performance
  • Revenue vs target
  • New customers
  • Returning customers
  • Growth rate
  • Year-over-year

Visual Charts ​

Dashboard charts:

  • Booking volume trends
  • Revenue by day/week
  • Source distribution
  • Service period breakdown
  • Customer segments
  • Table utilization
  • Peak time heatmap

Standard Reports ​

Booking Reports ​

Booking Summary

  • Total bookings by period
  • By status (confirmed, cancelled, etc.)
  • By source (online, phone, etc.)
  • By service period
  • Average party size
  • Booking lead time

Booking Trends

  • Daily/weekly/monthly patterns
  • Day of week analysis
  • Time of day distribution
  • Seasonal patterns
  • Growth trends
  • Forecasting

Table Utilization

  • Table occupancy rates
  • Turn times by table
  • Most/least used tables
  • Area performance
  • Capacity analysis
  • Optimization opportunities

Revenue Reports ​

Revenue Summary

  • Total revenue by period
  • Average revenue per booking
  • Revenue by source
  • Revenue by service
  • Revenue by table
  • Deposit tracking

Revenue Analysis

  • Revenue trends
  • Growth rates
  • Forecast vs actual
  • Budget performance
  • Profit margins
  • revenue optimization

Payment Reports

  • Payment methods
  • Deposit collected
  • Outstanding balances
  • Refunds issued
  • Payment trends
  • Transaction history

Customer Reports ​

Customer Overview

  • Total customers
  • New customers
  • Returning customers
  • Customer retention rate
  • Lifetime value
  • Acquisition cost

Customer Segmentation

  • VIP customers
  • Frequency distribution
  • Spend distribution
  • Geographic distribution
  • Demographics
  • Behavior patterns

Customer Lifetime Value

  • Total visits
  • Total spend
  • Average visit value
  • Visit frequency
  • Projected value
  • Retention probability

Operational Reports ​

No-Show Analysis

  • No-show rate
  • No-show patterns
  • By time/day
  • By customer segment
  • Cost impact
  • Prevention effectiveness

Cancellation Analysis

  • Cancellation rate
  • Cancellation reasons
  • Timing analysis (how far in advance)
  • By customer segment
  • Revenue impact
  • Policy effectiveness

Service Performance

  • Service speed
  • Table turn times
  • Wait times
  • Staff efficiency
  • Customer satisfaction
  • Operational bottlenecks

Marketing Reports ​

Source Performance

  • Bookings by source
  • Conversion rates
  • Source value
  • Marketing ROI
  • Channel effectiveness
  • Attribution analysis

Campaign Performance

  • Email campaigns
  • SMS campaigns
  • Special offers
  • Event promotions
  • Response rates
  • Revenue generated

Review & Feedback

  • Review scores
  • Review volume
  • Sentiment analysis
  • Common themes
  • Response rates
  • Improvement trends

Custom Reports ​

Report Builder ​

Create custom reports:

1. Select Report Type

  • Booking analysis
  • Revenue analysis
  • Customer analysis
  • Operational analysis
  • Custom metrics

2. Choose Date Range

  • Today/Week/Month/Year
  • Custom start and end
  • Comparison periods
  • Rolling periods
  • Fiscal periods

3. Select Metrics

  • Choose data points
  • Calculations
  • Aggregations
  • Formulas
  • Comparisons

4. Apply Filters

  • Venue
  • Service period
  • Booking source
  • Customer segment
  • Table area
  • Status
  • Tags
  • Custom criteria

5. Group & Sort

  • Group by dimensions
  • Sort order
  • Subtotals
  • Grand totals
  • Hierarchical grouping

6. Visualize

  • Table format
  • Charts
  • Graphs
  • Heatmaps
  • Dashboards

7. Save & Schedule

  • Name report
  • Save template
  • Schedule delivery
  • Email recipients
  • Export format

Report Scheduling ​

Automated Reports ​

Schedule regular delivery:

Frequency Options

  • Daily
  • Weekly
  • Monthly
  • Quarterly
  • Custom schedule

Delivery Settings

  • Email recipients
  • File format
  • Include charts
  • Attached or link
  • Time of delivery

Common Schedules

  • Daily sales report (end of day)
  • Weekly performance (Monday morning)
  • Monthly summary (1st of month)
  • Financial reports (monthly/quarterly)
  • Executive dashboard (weekly)

Exporting Reports ​

Export Formats ​

File Types

  • Excel (.xlsx)
  • PDF (formatted)
  • CSV (data only)
  • PowerPoint (.pptx)
  • Google Sheets
  • Image (PNG/JPG)

Export Options

  1. Click Export
  2. Choose format
  3. Select options:
    • Include charts
    • Include raw data
    • Page layout
    • Formatting
  4. Download file

Sharing Reports ​

Distribution Methods

  • Email directly
  • Download and share
  • Scheduled delivery
  • Shared links
  • Dashboard access
  • API export

Comparative Analysis ​

Period Comparison ​

Compare timeframes:

Common Comparisons

  • This week vs last week
  • This month vs last month
  • This year vs last year
  • Same day last week
  • Same month last year
  • Quarter over quarter

Metrics Compared

  • Booking volume (count & %)
  • Revenue (amount & growth)
  • Average values
  • Customer counts
  • Performance indicators
  • Trends

Venue Comparison ​

Multi-venue operations:

Compare Across Venues

  • Performance metrics
  • Revenue comparison
  • Booking volumes
  • Customer satisfaction
  • Operational efficiency
  • Best practices

Identify

  • Top performers
  • Underperformers
  • Best practices
  • Areas for improvement
  • Resource allocation
  • Investment priorities

Key Performance Indicators ​

KPI Dashboard ​

Track critical metrics:

Booking KPIs

  • Booking conversion rate
  • Average party size
  • Booking lead time
  • Online booking %
  • Confirmation rate

Revenue KPIs

  • Revenue per available seat hour (RevPASH)
  • Average check size
  • Covers per service
  • Revenue growth
  • Target achievement

Customer KPIs

  • Customer retention rate
  • Customer acquisition cost
  • Net Promoter Score (NPS)
  • Customer lifetime value
  • Repeat visit rate

Operational KPIs

  • Table turnover rate
  • No-show rate
  • Cancellation rate
  • Occupancy rate
  • Staff efficiency

Target Setting ​

Set and track goals:

Define Targets

  • Revenue goals
  • Booking targets
  • Customer acquisition
  • Retention goals
  • Operational targets

Track Progress

  • Current vs target
  • Trend analysis
  • Achievement percentage
  • Alerts for off-track
  • Action recommendations

Best Practices ​

Report Strategy ​

  1. Regular Reviews - Consistent schedule
  2. Actionable Insights - Focus on decisions
  3. Key Metrics - Don't track everything
  4. Trend Analysis - Look for patterns
  5. Comparative Data - Context matters

Data Interpretation ​

  1. Context - Understand the why
  2. Multiple Metrics - Holistic view
  3. Trends Over Time - Not just snapshots
  4. Segments - Break down data
  5. Validate - Double-check anomalies

Report Distribution ​

  1. Right People - Relevant stakeholders
  2. Right Frequency - Not too much/little
  3. Right Format - Easy to consume
  4. Executive Summary - Key highlights
  5. Action Items - What to do next

Advanced Analytics ​

Predictive Analytics ​

Forecast future performance:

Forecasting

  • Demand prediction
  • Revenue projection
  • Customer behavior
  • Seasonal patterns
  • Capacity planning

Optimization

  • Pricing strategies
  • Capacity allocation
  • Staff scheduling
  • Inventory planning
  • Marketing spend

Cohort Analysis ​

Track customer cohorts:

Cohort Groups

  • By acquisition month
  • By first visit date
  • By customer source
  • By spending tier
  • Custom cohorts

Metrics Tracked

  • Retention rates
  • Lifetime value
  • Visit frequency
  • Spend progression
  • Churn prediction

Integration ​

External Tools ​

Connect with analytics platforms:

Supported Integrations

  • Google Analytics
  • Tableau
  • Power BI
  • Excel/Google Sheets
  • Custom BI tools

API Access

  • Export via API
  • Automated data pulls
  • Real-time feeds
  • Custom integration
  • Developer documentation

Troubleshooting ​

Report Not Generating ​

If report fails:

  • Check date range valid
  • Verify filters correct
  • Reduce data volume
  • Check permissions
  • Clear cache
  • Try again
  • Contact support

Incorrect Data ​

If numbers seem wrong:

  • Verify date range
  • Check filters applied
  • Review data source
  • Compare with raw data
  • Check calculation method
  • Validate with other reports
  • Report bug if confirmed

Slow Report Generation ​

Performance issues:

  • Narrow date range
  • Reduce complexity
  • Remove unnecessary metrics
  • Run during off-peak
  • Export instead of view
  • Consider scheduled report

Export Issues ​

Problems downloading:

  • Try different format
  • Reduce size
  • Check browser settings
  • Disable popup blocker
  • Try different browser
  • Contact support

Support ​

Need help with Reports?

Data-Driven Decisions

Review key reports weekly to identify trends, opportunities, and issues early. Data beats gut feeling every time.