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View Reservations ​

View and manage all reservations for your venue.

Overview ​

The View Reservations page provides a comprehensive view of all bookings for your venue. You can filter, search, and manage reservations from a single dashboard.

Accessing Reservations ​

Navigate to All Venues > Select your venue > View Reservations

Reservation Views ​

Calendar View ​

Visual calendar display showing:

  • Daily reservations by time slot
  • Color-coded by booking status
  • Grid layout with time blocks
  • Drag-and-drop to reschedule

List View ​

Detailed list showing:

  • Customer name
  • Party size
  • Date and time
  • Status
  • Table assignment
  • Special requests

Timeline View ​

Hour-by-hour timeline:

  • Real-time capacity display
  • Table occupancy
  • Upcoming arrivals
  • Current diners

Filtering Reservations ​

Filter by:

  • Date Range - Today, tomorrow, this week, custom
  • Status - Confirmed, pending, completed, cancelled
  • Party Size - Number of guests
  • Table - Specific table assignments
  • Booking Source - Online, phone, walk-in
  • Customer - Repeat or new customers

Reservation Details ​

Click on any reservation to view:

Customer Information ​

  • Name and contact details
  • Email and phone number
  • Booking history
  • Special preferences
  • Notes and tags

Booking Details ​

  • Confirmation number
  • Date and time
  • Duration
  • Party size
  • Table assignment
  • Booking area (indoor/outdoor)

Status Information ​

  • Current status
  • Created date
  • Last modified
  • Source (website, phone, etc.)
  • Staff member who created it

Special Requests ​

  • Dietary requirements
  • Accessibility needs
  • Celebration notes
  • Seating preferences
  • Any custom requests

Managing Reservations ​

Quick Actions ​

For each reservation:

  • Confirm - Confirm pending bookings
  • Modify - Change details
  • Move - Reassign table or time
  • Cancel - Cancel the reservation
  • No-Show - Mark as no-show
  • Complete - Mark as completed

Bulk Actions ​

Select multiple reservations to:

  • Send reminder messages
  • Export to CSV
  • Batch confirm
  • Move to different date
  • Cancel multiple bookings

Reservation Status ​

Confirmed ​

  • Customer has made a booking
  • Awaiting their arrival
  • Sent confirmation email
  • Active reservation

Pending ​

  • Requires staff confirmation
  • Awaiting deposit payment
  • Needs approval for large party
  • Waiting for availability

Completed ​

  • Customer has dined
  • Reservation ended
  • Can request review
  • Added to history

Cancelled ​

  • Booking cancelled by customer or venue
  • Cancellation reason recorded
  • Refund processed (if applicable)
  • Slot becomes available

No-Show ​

  • Customer didn't arrive
  • No-show fee applied (if policy set)
  • Flagged in customer record
  • Table freed for walk-ins

Search Functionality ​

Search by:

  • Customer name
  • Phone number
  • Email address
  • Confirmation number
  • Table number

Combine multiple criteria:

  • Date range + party size
  • Customer type + time slot
  • Source + status
  • Custom field combinations

Reservation Statistics ​

Today's Summary ​

  • Total reservations
  • Expected covers
  • Current occupancy
  • Remaining capacity
  • No-show rate

Performance Metrics ​

  • Peak booking times
  • Average party size
  • Booking lead time
  • Cancellation rate
  • Table utilization

Notifications ​

Real-Time Alerts ​

Get notified for:

  • New bookings
  • Cancellations
  • Modifications
  • Upcoming arrivals (30 min warning)
  • Running late customers
  • Special requests

Communication ​

From the reservations page:

  • Send SMS reminders
  • Email confirmations
  • WhatsApp messages
  • Push notifications (if app)

Printing & Exporting ​

  • Daily Sheet - All reservations for selected date
  • Table Cards - Individual reservation cards
  • Floor Plan - Visual seating chart
  • Customer List - Names and contact info

Export Formats ​

  • CSV for Excel
  • PDF reports
  • JSON for integrations
  • iCal for calendar apps

Mobile View ​

Access reservations on mobile:

  • Responsive design
  • Touch-friendly interface
  • Quick status updates
  • On-the-go modifications

Integration ​

External Calendars ​

Sync with:

  • Google Calendar
  • Apple Calendar
  • Outlook
  • iCal

POS Systems ​

Connect with Point of Sale:

  • Share table status
  • Update covers
  • Track spending
  • Coordinate service

Best Practices ​

  1. Check Regularly - Review upcoming bookings multiple times daily
  2. Confirm Bookings - Confirm large parties or special requests
  3. Update Status - Mark arrivals, completions, no-shows promptly
  4. Monitor Capacity - Watch for overbooking or gaps
  5. Respond Quickly - Handle modifications and cancellations fast
  6. Review Notes - Check special requests before service

Troubleshooting ​

Reservation Not Showing ​

If a booking is missing:

  • Check filters are not hiding it
  • Verify the correct venue is selected
  • Check if it was cancelled
  • Refresh the page
  • Contact support if issue persists

Cannot Modify Reservation ​

If you can't edit a booking:

  • Check your user permissions
  • Verify booking status allows changes
  • May be locked due to proximity to booking time
  • Contact admin if needed

Keyboard Shortcuts ​

  • N - New reservation
  • F - Focus search
  • T - Toggle to today
  • → - Next day
  • ← - Previous day
  • C - Calendar view
  • L - List view

Support ​

Need help with reservations?

Quick Access

Bookmark your reservations page for instant access to today's bookings!